Type of work: Service Quality Audit.
Latinoconsult provided the audit service for waste collection, street sweeping and cleaning in Zone 7 (corresponding to communes 3 and 4) of the Autonomous City of Buenos Aires. The neighborhoods that made up these communes were: San Cristóbal, Balvanera, La Boca, Barracas, Parque Patricios, and Nueva Pompeya. To provide the service, there was a team of auditors who mobilized 24 hours x 7 days x 365 days to reveal deficiencies and requests regarding the quality of the concessionaire. To this end, its own software was developed, which worked through an app for smartphones, which allowed information to be collected in the field and shared with the client through the cloud, providing a personalized control panel with indicators, statistics and levels. quality of service.